Frequent Asked Questions (FAQ)

1. Do you ship nationwide?

Yes, we ship all over Mexico. Delivery times vary depending on your location and the selected shipping service.

2. Do you offer international shipping?

Yes, we offer international shipping. Delivery times and costs vary depending on the destination and shipping service. At checkout, you will see the available shipping options.

3. How long will it take to receive my order?

Delivery time depends on your location and the selected shipping method. Orders within Mexico typically take between 3 to 7 business days, while international shipments may take between 10 to 20 business days, depending on the destination.

4. What payment methods do you accept?

We accept credit cards, debit cards, PayPal, and bank transfers.

5. Can I place a custom or bulk order?

Yes, we offer custom and wholesale orders. Contact us for more information and quotes.

6. Are the candies authentic?

Yes! All our products are 100% authentic and come from the best Mexican candy manufacturers and artisans.

7. How can I track my order?

Once your order has been shipped, you will receive an email with a tracking number so you can monitor its progress.

8. Can I cancel or modify my order after placing it?

If you need to make changes or cancel your order, please contact us as soon as possible. If the order has already been shipped, we will not be able to modify or cancel it.

9. What should I do if my order arrives damaged or incomplete?

If your order arrives with any issues, please send us a message with photos of the product and packaging so we can assist you as quickly as possible.

10. How can I contact you?

You can write to us through our chat, contact page, or email at [correo@tiendadulces.com]. You can also send us a message via our social media or contact us through WhatsApp or phone call at +52 220 128 5912.